Frequently Asked Questions...
Below are some frequently asked questions and answers that may help you with your purchases:
Does Blind Outlet Offer a Refund Policy for Blinds?
Yes we do, Refunds are available for goods that show manufacturing faults, customers are advised to contact our head office and arrange for the items to be returned. Replacement blinds or a full refund will be sent once this process is completed.
What is your Normal Shipping Time?
Our Normal shipping time for Online Ordering is 4-5 working days from date of order to the blinds leaving our premises. Delivery time after this should be about 3 Days. These estimated times can change slightly due to time of year, unexpected delays or special requests.Does Blind Outlet sell my Information once I place an order?
Blind Outlet does not sell or pass on any information about customers. We use your information for our own research on product development and sales locations.When placing an order are My Credit Card Details Safe?
Yes, once you have completed your order our website will divert you to a secure website where payments can be made safely and securely.Can Blind Outlet Ship Blinds Overseas?
Yes this can be arranged, if you require this service please contact us via Email or Telephone so arrangements can be made.Where can I get replacement fittings for my blinds?
All of these parts and more can be purchased from our factory.Is it possible to have different openings for my blinds?
It certainly is, here are the options available to you: 
My blinds are not functioning correctly what should I do?
If your blinds are not functioning correctly here are three things you can do:
- Bring the defective part to our showroom at our factory for repair/replacement.
- Bring the complete blind to our showroom at our factory for repair/replacement.
- Contact our showroom and we can give you the details for our recommended repairers.
Note: we will always endeavor to repair your blinds where possible; however, we only stock components for our systems, so in some cases we may not have the suitable parts.
Can I install / Fit blinds myself?
Yes. However, to enjoy the full benefits of our warranty we recommend that our professionally trained staff both check measure and install your blinds. We can then ensure you receive the maximum benefit of your custom-made blinds.